Pharmacy FAQs

It depends on your specific plan and the item. Have the plan name, product brand and package size ready when you call us. The OTC card guide shows how to identify your card before you come in.

Bring the card your plan designates for OTC purchases and show it before you pay. For Healthfirst OTC Plus, use the OTC Plus card. The separate Healthfirst member ID is for a different purpose. See the card examples.

The OTC card guide has separate entries for MetroPlusHealth Flex Rewards and VNS Health Healthy Extras. Follow the link for your plan to check participating stores and product rules.

Use your plan’s member website, app or the number printed on the card. Look for your available allowance, when it expires, and whether you need to activate the card before shopping.

Check the exact item in your plan’s OTC catalog or app. If you’re calling Thriftway, give us the brand, size and quantity. One box of bandages or tube of toothpaste may qualify while a similar one does not.

Ask us which item was declined before choosing another way to pay. Then check the balance, card activation and product eligibility with your plan. The member services number is on the card.

Call the pharmacy with your plan name, the items and the Manhattan delivery address. We’ll check whether the card can be used for that order and what delivery options are available.

Start with our prescription transfer form or call the pharmacy. Have your current pharmacy’s name and phone number handy so our team can contact them.

Start by giving us your current pharmacy’s information. A pharmacist will check what can be transferred and tell you if your prescriber needs to send a new prescription.

On the pharmacy services page, choose “Request a refill.” That opens Thriftway’s refill portal. If you need to check the status of a request you already made, call the team.

Call with the prescription name and your prescriber’s contact information. We can check whether a new order has arrived and reach out to the office when appropriate.

Ask about medication synchronization. We’ll review the refill dates for the medicines you take regularly and tell you which can be aligned for pickup or delivery.

Ask which of your prescriptions are eligible for reminders or automatic refills. Availability depends on the prescription and remaining refills. Explore refill coordination.

Ask about a refill coordination review. The team can look at staggered dates, scheduling and delivery options, and explain what information is needed to discuss another person’s prescriptions.

Yes. We arrange deliveries from Inwood to Lower Manhattan, including Hell’s Kitchen and Hudson Yards. Call us with the address and what you need so we can confirm a window. See delivery details.

Call with the hotel name, street address, guest name and when you need the order. We’ll confirm the handoff arrangements with you before scheduling delivery. Manhattan hotel delivery.

Same-day delivery depends on the item being ready, the destination and the schedule. Call the pharmacy with the address and the latest time you can receive the order.

Ask whether your maintenance prescriptions qualify. We can review refill dates and availability, then discuss a recurring delivery schedule that fits. Delivery options.

We can review shipping options for eligible items. Tell us the product or prescription and destination so we can check what can be shipped there. Shipping and delivery information.

Thriftway advertises free standard shipping on qualifying merchandise orders of $35 or more. Check the shipping option at checkout. For a prescription delivery, contact the pharmacy directly. Browse the shop.

Call with the exact plan name from your prescription insurance card. The team can check coverage for the prescription you plan to fill. Contact the pharmacy.

Call us and ask what reason the plan gave. We can explain whether we’re waiting for information from the prescriber, a plan decision or another step before dispensing.

PA means prior authorization. Thriftway can start an eligible electronic request and follow up with the office. Your prescriber or an authorized member of the practice submits the clinical information for the plan’s review. How the pharmacy helps.

Call Thriftway with the prescription name. We can tell you the latest update we have, who has the next step, and whether your prescriber’s office needs anything further.

Tell us the brand, size and quantity, or bring the package. We’ll check whether our supplier carries the item and confirm pricing and expected arrival before you make a trip. Ask about an item.

Some items can arrive the next day, including Saturdays. It depends on supplier stock and the prescription. Call before coming in so we can check the specific item and its expected arrival.

The team can look for walkers, canes and bathroom safety products. Call with the item and size you need so we can check stock before you travel. Explore medical equipment.

Yes. Bring the package, model number or size if you have it. We can check which options are available and whether a particular item needs to be ordered. Medical supplies.

Coverage and billing vary by item. Call us with the equipment you need and your plan name. Ask us to check whether we can bill for that item before you buy it.

Browse Thriftway’s online shop for items such as wound-care supplies and specialty skin-care products. If you don’t see the item you need, call with the name on the package.

Yes. Call 212-956-1100 and ask for a private conversation with a pharmacist, or ask at the counter when you arrive.

Ask for a medication review. Bring your prescription list, over-the-counter medicines, vitamins and supplements so you and the pharmacist can review your routine together.

Call and ask for a pharmacist. Have the labeled container in front of you so you can read the exact drug, strength and directions together. Medication review services.

Yes. Bring the labels or bottles for what you already take, plus your prescription list. The team can compare ingredients and strengths and discuss questions about duplication or interactions. Integrative health.

Use the 10-minute consultation booking link on the integrative health page for a call with Dragoş Dobrescu. Bring a short list of your questions so you can start with what matters most to you.

Thrive Well is Thriftway’s supplement line. The integrative health page links to the separate Thrive Well store and lists examples. Call Thriftway if you want to discuss a product first.

Call the pharmacy with the medication name, the name and number of your usual pharmacy, and how long you’ll be in town. We’ll check availability and whether a transfer or a new prescription is needed.

Have the exact medicine and package handy when you speak with a pharmacist. Ask what storage conditions apply to that product during your trip. Our medication travel guide also covers packing and cooler options.

Call before departure with your travel dates and the prescriptions involved. We can check the next refill date and tell you whether your plan or prescriber needs to be involved before a fill is possible.

We’re at 646 Tenth Avenue near West 45th Street in Hell’s Kitchen, New York, NY 10036. The contact page has a directions link. You can also see the storefront before visiting.

Regular hours are Monday through Friday, 9 am–7 pm, and Saturday, 10 am–4 pm. We’re closed on Sunday. For a holiday visit, call ahead. Hours and directions.

Call 212-956-1100 to reach the pharmacy. The fax number is 212-956-1175. Contact details.

Call the pharmacy directly. For a transfer, use the designated prescription transfer form. Keep prescription numbers, insurance details and medical records out of ordinary email and general website forms.

Call 212-956-1100 about an order, coverage rejection or availability question. To discuss ongoing coordination for a practice, use the consultation link on the medical office support page.

Yes, for eligible prescriptions and destinations. Contact the pharmacy about the patient’s delivery needs. The team can coordinate dispensing and confirm delivery arrangements. Medical office support.

The workplace and backstage page has a short inquiry form. Tell us the kind of workplace, crew size and supplies you run through, such as bandages or blister-care items.

Yes. The restaurant restocking page explains the pilot and lets you describe your cabinet, CPR equipment and refill needs. You can inquire before committing to an order.